Refund Policy
Refund Policy
Effective Date: April 14, 2026
At Hearts on a Mission, we stand by the quality of our symbolic awareness products. Because our items are often handmade and support a specific cause, we have established the following guidelines for refunds and returns.
1. Eligibility for Refunds
We offer refunds under the following strictly defined conditions:
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Defective Items: Refunds are only issued for items that arrive damaged or possess a clear manufacturing defect.
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7-Day Window: You must contact us regarding a defective item within 7 days of receiving your order to be eligible for a refund.
2. Non-Refundable Situations
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After Shipment: Once an order has been shipped from our facility, we cannot offer refunds for change of mind, incorrect address entry, or "buyer's remorse."
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Handmade Variations: As noted in our Terms & Conditions, small variations in handmade items are not considered defects and are not eligible for refunds.
3. Return Process
If you receive a defective item:
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Please take a clear photo of the defect.
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Email our support team at hello@freedompom.com with your order number and the photo.
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Our team will review your request. If approved, a refund will be processed back to your original payment method (Stripe).
4. Processing Time
Once a refund is approved and initiated through our payment gateway, it typically takes 5–10 business days to appear in your bank account, depending on your financial institution's processing times.
5. Contact Information
For all refund-related inquiries, please reach out to us directly:
Email: hello@freedompom.com
Business Name: SR Enterprises LLC
Location: Dubai, UAE
The White Pompom: A Symbol of
On January 14th, 2025, the White Pompom achieved international recognition as a symbol of freedom during the Global Sustainability Network's annual meeting in Abu Dhabi.
This seemingly simple, soft object now carries profound meaning as a universal emblem in the fight against human trafficking, child labor, modern slavery, and all forms of exploitation.
The genius of the White Pompom lies in its accessibility and versatility. Unlike complex logos or exclusive symbols, anyone can create, wear, or display a pompom. Its gentle, tactile nature creates a striking contrast to the harsh realities it stands against, making it both approachable for conversation and powerful in its symbolism.
The Freedom Pompom campaign invites individuals, organizations, schools, and communities to wear or display the White Pompom to raise awareness, initiate conversations, and unite for a common cause.
